Privacy policy

At RNS Australia (Larsons Australia Group PTY LTD), we are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, you agree to the practices outlined in this Privacy Policy.

Business Identity

Business Name: LARSONS AUSTRALIA GROUP PTY LTD
Trading As: RNS Australia
Business Address: 222 Waranga Drive, Kialla, VIC 3631
Contact Email: info@rnsaustralia.com.au
Phone Number: 0481 286 718

Acceptance of Privacy Policy

By using our website and services, you accept the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from a variety of sources depending on how you interact with us. This includes direct interactions, automatic collection, and information from third parties.

In addition to the specific uses listed below, we may use your information to communicate with you, improve our services, comply with legal obligations, enforce our terms, and protect our business and users.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our site and services. "Personal information" refers to information that identifies or can be associated with you.

Information We Collect Directly from You

  • Contact details including name, address, phone number, and email
  • Order information such as billing and shipping details, payment confirmations
  • Account information including usernames, passwords, and security details
  • Customer support information shared via email, forms, or messages

Certain features of our site may require this information to function properly. Choosing not to provide this information may limit your access to some features.

Information We Collect about Your Usage

We automatically collect data on how you use our website (“Usage Data”) using cookies, pixels, and similar technologies. This includes:

  • Device and browser type
  • IP address
  • Network connection
  • Pages visited and interactions on the site

Information We Obtain from Third Parties

We may also receive information from trusted third-party services, such as:

  • Shopify, which powers our online store
  • Payment processors, who collect and process payment details securely
  • Advertising and analytics tools that use cookies and other tracking technologies

All information collected from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process your orders and payments
  • Send transactional emails (e.g., order confirmations, shipping updates)
  • Set up and manage your customer account
  • Facilitate shipping, returns, and customer support
  • Personalize your experience with Shopify-integrated services

Marketing and Advertising

With your consent, we may use your information to:

  • Send promotional emails or offers
  • Tailor ads and content on our website and other platforms
  • Manage communication preferences

You can opt out of marketing at any time.

Security and Fraud Prevention

We use your personal data to detect and prevent fraud, misuse, and illegal activity. If you create an account with us, it is your responsibility to keep login credentials secure. Contact us immediately if you suspect unauthorized access.

Communicating with You and Improving Our Services

We use your information to:

  • Respond to your inquiries and feedback
  • Improve website functionality, customer support, and overall services

This helps us maintain a high standard of service and better serve you.

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, conduct analytics, and show relevant content.

To learn about Shopify’s cookie policy, visit: https://www.shopify.com/legal/cookies

You may choose to disable cookies in your browser settings, but this may limit some features and functionality on our site.

Access and Control

You may request access to your personal information, update it, or ask us to delete it by contacting us at info@rnsaustralia.com.au. We will respond to all requests in accordance with applicable laws.

Data Security

We take all reasonable steps to ensure your personal information is secure, including using secure technologies and limiting access to authorized personnel only.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes indicates your acceptance of the revised policy.

Contact Us

For any privacy-related concerns, please contact us at:

Email: info@rnsaustralia.com.au
Phone: 0481 286 718
Address: 222 Waranga Drive, Kialla, VIC 3631